Camille Carboneau Roberts, Author at Job-Hunt https://www.job-hunt.org/author/croberts/ Mon, 13 Jun 2022 20:38:14 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.1 https://www.job-hunt.org/wp-content/uploads/2021/06/job-hunt-favicon.png Camille Carboneau Roberts, Author at Job-Hunt https://www.job-hunt.org/author/croberts/ 32 32 6 Tips for Successful Federal Job Interviews https://www.job-hunt.org/federal-job-interview-tips-and-preparation/ Wed, 30 Jun 2021 21:52:48 +0000 https://jobhunt.fj-dev.com/federal-job-interview-preparation/ Federal Job Search Expert Camille Roberts provides a 6-step process for succeeding in your federal job interview to impress the interviewers and win the job offer.

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Congratulations! Your federal resume landed you an interview! Are you prepared?

Federal interviews are not something you want to plan for at the last minute.

“Winging it” is not a good idea — it’s a guarantee of disaster!

A organized approach is your best method to prepare for your federal job interview.

Start at least 24 hours before your interview, and starting a week before your interview is a much better idea, if possible.

How to Prepare for Your Federal Job Interview

You cannot afford to NOT ace this interview because it is too difficult to get these federal interview opportunities.

1. Analyze the Job Announcement

Study the job announcement. Read every single word from top to bottom. The foundation of the interview can be interpreted from the job announcement.

  • Evaluate the Duties Section.
    Start by reviewing the job duties you will be expected to perform. Write down specific examples of your on-the-job experience that demonstrate your ability to carry out these duties. Be prepared to describe this experience and how you acquired these skills to the interviewer.
  • Review the Job Requirements Section.
    Write down how you meet each and every of the specified Qualifications.
  • Examine the How You Will Be Evaluated Section.
    Most job announcements present evaluation factors in terms of the knowledge, skills, and abilities candidates should possess. Prepare a written answer for each evaluation factor. Find this section by clicking on “How to Apply” on the announcement.

Your goal in the interview is to make it clear how you meet the requirements for this job, and you will do your best if you know that job description extremely well.

2. Create 5 Relevant Success Stories

Using your notes from your study of the job announcement, build accurate personal success stories that demonstrate you are the ideal candidate for this job.

In preparing your response, start by describing the challenge you faced, the actions you took, and the results you achieved.

For each point, create a story that clearly demonstrates you have the specialized experience they are looking for. Be descriptive, thorough, concrete, and performance-oriented.

  • Did you save money?
  • Did you improve morale?
  • Did you save time?
  • Did you improve quality?
  • Did you improve processes?
  • Did you create or improve something?
  • Did you excel under pressure?
  • Did you beat a deadline?
  • Did you manage an emergency?
  • Did you solve, provide key support in in solving, or lead the efforts to solve a major problem?

Think about how you impacted the organization and describe it in the Situation-Task-Challenge-Action-Result-Impact (STCARI™) Method of Writing format.

Have at least 5 “success stories” in your hip pocket, and practice describing them out loud, preferably to a friend or family member who is at least somewhat familiar with them and with the job you are trying to land (see number 6 below).

You want to be very comfortable describing your successes, which is hard for some of us because it feels like bragging. Remember, when you are stating facts, you are NOT bragging.

3. Prepare a Story Summary for Your Interview

Make it easy for them to see that you are a perfect fit for the job. Prepare a “story summary,” one that is relevant to the job announcement, by pulling together key elements of your 5 success stories.

Perhaps there is a theme running through that is relevant to the job you are interviewing for — maybe you have often improved processes to save money or you are the go-to person in emergencies.

Your story summary is the core of your answer to the “Tell me about yourself” question. Prepare something interesting that will pique their interest and is relevant to the specialized experience and core competencies of the job announcement.

Don’t be long-winded or boring. Be lively, enthusiastic, and memorable. Connect what you have to say with why you are right for the position. Once you have written your “story,” run it by a few trusted friends or colleagues, and it never hurts to hire a professional for feedback.

More: Answering the Job Interview Question: Tell Me About Yourself and Guide to Successful Job Interviews

4. Research the Federal Agency

Read everything you possibly can about the organization or agency. Read the website thoroughly! Research the leadership, organizational mission, culture, reports, and anything else you can get your hands on.

After you have read everything you can find, try to locate people who currently work for them, and even former employees. Ask them questions about their experiences with the organization.

Learn everything you can about the organization’s strengths, weaknesses, and long-term goals. Call it networking or informational interviews — learn as much as possible.

Do not take any shortcuts here — if you lack knowledge about the organization, the interviewer will know.

More: The Winning Difference: Pre-Interview Preparation

Use social media — LinkedIn, Facebook, Twitter, and Instagram to monitor agency announcements and events.

Also, create Google Alerts for agencies where you hope to interview so you will be able to keep current on what is happening. Google Alerts are a tool that will send you an email any time keywords that match the search criteria that you set up about a specific topic. Visit www.google.com/alerts to get started.

More: 5 Ways to Use Google Alerts for Your Job Search

5. Clean Up Your Online Profiles

Federal hiring officials do research candidates on social media before interviewing or hiring you. Delete inappropriate tweets and comments on LinkedIn. Go through your Facebook posts and comments, delete what is inappropriate, and adjust your privacy settings.

Also, adjust your attitude, if necessary, to remember that your posts and comments are visible to others, potentially including your next boss!

Once you get your social media cleaned up, KEEP it that way!

To counter any inappropriate content, post professional content on your LinkedIn profile. Answer questions in groups and even on Quora. Show your value in contributing to relevant content, and don’t make cranky or profane comments.

More: Guide to Online Reputation Management and Repairing Your Online Reputation with Social Media

6. Practice with a Friend

When you think you’re ready, ask a friend to role play. Mock interviews are an excellent way to polish your presentation. Practice until you are fully confident. Ask your friend to throw some of the common interview questions your way

Bottom Line on Federal Job Interview Success

Be prepared. Be prepared. Be prepared. Government agencies need top performers, and they are scoring you against your competition in terms of performance. A federal interview will require your best efforts. Give it everything you have got. Be enthusiastic about how you can contribute to public service. You got this!


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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Federal Resumes: USAJobs Resume Builder Tips https://www.job-hunt.org/usajobs-federal-resume-tips/ Wed, 30 Jun 2021 21:50:43 +0000 https://jobhunt.fj-dev.com/escape-usajobs-resume-black-hole/ Federal Job Search Expert Camille Carboneau Roberts lists 14 ways job seekers can escape the USAJOBS resume black hole.

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You submitted your federal application package with a detailed resume through the USAJobs.gov resume builder tool.

You also included a cover letter and answered the questionnaire.

You submitted your package well before the application deadline, and received the standard email that confirmed submission.

You’ve waited patiently for weeks, but you have still not been referred to a hiring official and are now questioning whether anyone read your application package — or even knows you applied!

Sound familiar?

I have reviewed thousands of resumes and have noticed a broad range of mistakes.

Even the most minor mistakes can prevent your application from reaching the hiring official!

14 Federal Resume Tips for USAJobs.gov

Are you ready to learn how to ensure YOUR resume doesn’t land in the black hole? Here we go…

1. Before you consider applying to a federal job, make certain you are fully qualified.

Many people apply to jobs for which they are not qualified.

If you do not meet the requirements, you simply will not be considered. This may be the reason your resume is orbiting the black hole.

When you find a position for which you would like to apply:

  • Carefully read the requirements and the factors you will be evaluated against.
  • Copy and paste these into a new Word document.
  • Make each requirement and factor a separate bullet point.
  • After each bullet, write a few sentences explaining how you meet that requirement — specifically using experience and accomplishments.

If there are several requirements that you can’t write about to demonstrate your knowledge, skills, and abilities, don’t waste your time applying for the position. Continue looking for another announcement. Then, repeat this exercise with another job.

When you are satisfied that you meet the stated requirements and fully qualify, continue with your application. (If you need a tool to help you do this, please contact me.)

2. Demonstrate on Page 1 that you meet the qualifications and all the requirements.

When they first see your resume, hiring managers should see immediately that you meet the job’s requirements.

Use the information you just developed (in #1, above) to create a marketing section on page one of your resume that demonstrates how you meet each requirement and evaluation factor included in the job announcement.

An ideal first page would include three critical sections:

  • A short profile summary demonstrating your accomplishments and ability to carry out the job duties listed in the announcement.
  • A Key Qualifications section that proves you meet the requirements and evaluation factors included in the job announcement.
  • A Core Competencies section that lists key skills and expertise listed in the job announcement.

Page 1 is prime resume real estate. Throughout the page, incorporate key words and keyword phrases from the job announcement that match up with your expertise.

3. Avoid the mistake of writing one resume for multiple job announcements.

Treat each job announcement and application as a unique submission. Each announcement is different.

Modify your application for each announcement.

You can even do this the old-fashioned way. Print a hard copy of the announcement, mark each requirement with a highlighter, and check off each item when you have incorporated it into your resume.

4. Ensure there are no typographical errors and missing or incorrect data as you create your resume in the USAJOBS builder tool.

While this may seem obvious, I frequently notice mistakes, especially in the contact information and headings.

Typos and other errors are a sure way to create an immediate negative impression sending your resume immediately into the black hole.

Do not rush this process! Proceed carefully and thoughtfully to ensure accuracy. Use spell check, proofread your work, find a friend to review it as well, then hire us to review.

5. Apply as early as you can.

Developing a strong package takes time. Start early!

The process of building your resume and applying online may take several hours. You may encounter technical difficulties or other unforeseen obstacles.

Waiting until the last minute will create unnecessary stress. That could cause you to hurry your work (creating errors), or not have enough time so you miss the deadline. Deadly mistakes!

6. Include names and contact information for past supervisors.

USAJOBS allows you to provide the name and contact information for each of your supervisors. Leaving this blank may spark the hiring manager’s curiosity.

If your job search is confidential, it is appropriate to state so. You can indicate that the supervisor may be contacted after a job offer on your “uploaded” resume.

For former supervisors, list their name and contact information. It’s a reality that not everyone gets along on the job so if you left on bad terms, list their name, and choose the “May Not Contact” option.

7. List your GPA.

Many federal job seekers leave this field blank. Regardless of your age and even if your GPA is 2.0 (or below), include it.

GPA is not the only determining factor when interviewing or selecting a candidate. It’s better to put a low GPA on than to leave it off.

There are many strategies one can use to overcome a lower GPA, but do not leave this field blank. Don’t make them look for ANYTHING!

8. Complete the Relevant Coursework section.

Take advantage of this section that many federal job seekers leave blank.

Spend the extra few minutes listing three to four courses you have taken that are relevant to the job. These could be the competitive edge you need to get to the interview.

9. Provide references.

The USAJOBS resume builder allows you to provide up to five references. I recommend taking full advantage of this! Offering several references creates a strong positive impression.

Be sure to include references that can validate your work ethic and character, as well as become your allies in landing your new job!

Contact your references in advance! Request their permission to include their names, and ensure they will speak positively on your behalf. Let them know what you are applying for and advise or remind them of projects you worked on and what you would like them to mention in the conversation.

10. Make your resume searchable.

After you build your resume into the USAJOBS builder, be sure to make it searchable by simply clicking on the link “Make Searchable.” This will allow prospective employers to find your resume. It will also be the one you choose when you apply to the job announcement.

11. Upload Microsoft Word and PDF versions of your resume.

In the Saved Documents area of your USAJOBS profile, you can upload the PDF version of your resume and other documents. Doing this makes it easy for the prospective employer to retrieve and share your resume.

Uploading your resume is not a replacement for completing the Resume Builder, if the job announcement requires it. Be sure to read the “How to Apply” section carefully and follow the instructions precisely.

12. Upload and label accompanying forms.

Be sure to correctly label each required form, and upload them into the Saved Documents area. Leaving out requested forms or making them difficult for the employer to find can get your application disqualified for being incomplete.

13. Save a copy of your answers to the online questions.

Many announcements include an online questionnaire that you must submit.

Write, save, and print the answers in case you run into technical issues during the application process. I recommend that you copy and paste the questionnaire into Microsoft Word. Then, write your answers in Word.

If there are system problems, you can call the contact person listed on the announcement and obtain guidance.

Copy your answers back to the online questionnaire when you are finished. Creating your answers in Word before copying them into USAJOBS should help eliminate misspellings and some other errors.

14. Include your email address and phone number.

Make sure they can contact you easily! Be sure your email address is professional. I recommend setting up a Gmail account with your first and last name.

Make it easy for them to remember you, and contact you. I have seen phone numbers with missing area codes or missing digits and incomplete emails.[Be careful of the email address you use for your federal application!]

The Bottom Line on Federal Resumes

The Federal hiring process is tedious, not impossible. Start off your job search by being organized and have a plan. Prepare the best possible career communications required by the job announcement which could be a cover letter, customized resume, and narratives. Make it easy for them to select you for the interview, as well as to hire you! Give them the information they require. Don’t hesitate to hire a professional career coach. Be thorough, careful, and implement the tips above and your effort should pay off!

Wishing you much success in your job search!

More Information About Landing a Federal Government Job:


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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Preparing Your ECQ’s – Executive Core Qualifications https://www.job-hunt.org/ecqs-executive-core-qualifications/ Tue, 11 May 2021 17:14:38 +0000 https://jobhunt.fj-dev.com/ecqs-executive-core-qualifications/ Camille Carboneau Roberts, Job-Hunt's Federal Job Search Expert, helps federal job seekers write their ECQ's (Executive Core Qualifications).

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The Senior Executive Service (SES) is comprised of men and women charged with leading the continuing transformation of Federal government agencies and departments to meet the requirements of Congress and the President. 

When applying for a Senior Executive Service (SES) position in Federal government, be ready to invest a considerable amount of time in preparing your application package so you can get that call to interview…and ultimately, the job!

Although a few agencies are changing their requirements, most require a comprehensive résumé, narrative responses to several professional and technical qualifications, as well as narrative responses to Executive Core Qualifications (ECQs).

In total, you should expect to prepare about 15-20 pages of material.

Before writing your ECQs, be sure to read this enitre article.

What Are Executive Core Qualifications (ECQ’s)

ECQs are narrative statements that describe your leadership abilities in five key areas. Applicants are required to provide a separate narrative statement for each ECQ.

Your ECQ responses are a critical part of your application package—Federal hiring officials will decide whether or not to interview you based, in large part, on these narratives. These narratives are like a mini-interview before the interview.

Spend the time preparing thoughtful responses that succinctly, but comprehensively, describe your abilities in each of these areas and cross reference them back to the résumé. The employer does not want to spend time reading your philosophy on the leadership qualifications—instead, they want to read your experiences that demonstrate your leadership abilities.

Below is a list of the 5 ECQs, along with a description of what hiring managers seek in each area.

  1. ECQ 1: Leading Change
    Organizations are constantly in flux. Top-level Federal government managers need to be able to respond swiftly and effectively to internal and external changing circumstances. For this ECQ, hiring managers are looking for a narrative statement that demonstrates your key accomplishments in leading organizations through major change. They will be looking for examples of your organizational vision, ability to think strategically, flexibility, resilience, creativity, and innovation. They want to read about a situation, task, action and result that demonstrates your ability to lead change. Expand on your creativity, innovation, flexibility, external awareness, resilience, strategic thinking, and vision.
  2. ECQ 2:  Leading People
    Leaders in SES positions have responsibility for a large staff. In this narrative statement, hiring managers want to see your capabilities as a leader in an executive environment. They will want to read examples of your ability to leverage diversity, build strong teams, develop and mentor subordinate managers and staff, and resolve conflict. Think about a situation when you had to lead a group of people to reach a common goal. Describe the situation, the number of staff, even their titles if appropriate. What was the task? What action did you take? What results did you have? Did you earn an award for your efforts, or did anyone earn an award for their efforts. How did this team effort have an impact?
  3. ECQ 3: Results Driven
    As an executive manager with the Federal government, you will be expected to deliver results consistently. SES positions are high-powered jobs with much at stake. For this narrative statement, describe your past success in delivering results in complex situations—settings where the odds might have been against you. In preparing your response, make sure you demonstrate decisiveness and strong problem-solving skills using your expertise. Show numbers when at all possible. Hiring managers will also be interested in seeing examples of your customer service focus, entrepreneurial capabilities, and technical credibility. Also be sure to demonstrate your experience in accountability, lessons learned, and complying with established control systems and rules.
  4. ECQ 4: Business Acumen
    SES managers are responsible for significant resources—dollars, people, and assets. In this narrative statement, hiring managers will evaluate your financial, human capital, and information technology management skills. Showcase here how you have effectively and efficiently managed the resources under your control to achieve the organization’s goals. Demonstrate your awareness of current events in the industry, associations you belong to, papers you may have written, presentations you have made, professional members, community and volunteer service meld well into this ECQ. Expand on any money you have saved your organization, new policies or procedures you established to streamline the flow of work. Always keep in mind the cost-benefit. Describe how you set priorities to ensure the work gets done on time and within budget.
  5. ECQ 5: Building Coalitions
    In all organizations—especially the Federal government—a leader’s ability to achieve results depends on his or her success in working well with others. Buy-in at many levels, both internally and externally, is needed to move initiatives forward. In this ECQ, you will want to demonstrate your skill in building productive working relationships with others to bring about organizational goals. Hiring managers are looking for politically savvy leaders who can effectively partner with others, influence key stakeholders within and outside the agency, and negotiate skillfully to achieve the organization’s objectives.

Preparing ECQ’s

While this article is not an all-inclusive guide to preparing your ECQs, it will give you a good idea of how to approach this important task. Expect to spend about three to five hours preparing and perfecting each ECQ.

Make each ECQ two full pages.
Yes,this means your ECQs will be 10 pages, which might seem quite lengthy, but hiring managers will not waste their time interviewing you if you do not first comprehensively demonstrate on paper that you possess the executive-level skills required to do the job.

While this will require a significant investment of your time, keep in mind that if you are not hired for the position, you can re-use the ECQs since they are standard essays for all SES positions.

If you do get called in for the interview, much of your interview preparation work will already be done, having gone through the extensive ECQ preparation process. ECQs are narratives that can be written and prepared ahead of time. Get started now so you will not be rushed!

Do not use bullets.
ECQs must be written narratives that tell a “story” about your leadership abilities. Of course, selective use of bullets to make a point is perfectly acceptable, but your ECQ responses should be well-presented narratives describing your skills, not short, condensed statements. This is your opportunity to shine!

Preparing Your Story

The best way to present your “story” is to select two or three specific accomplishments and elaborate on them. Whether you choose two or three will depend on how many stories it takes to achieve two full pages. As an example, let’s say three years ago you were hired to turn around an organization that suffered from low morale, below-standard productivity, and inefficient resource use. Your accomplishments in transforming the organization would make an excellent story to include in your ECQ on Leading Change.

Pick your first accomplishment, and follow this process:

  • Start with a broad summary of your ability to lead change.
    Begin your narrative by describing your ability to lead change. You might explain that you have a reputation as a change agent because of your consistent success in this regard. Briefly mention several ways in which you have led organizations through change.
  • Describe the context or situation.
    Then, get specific and discuss how you transformed that flailing unit. Where were you working and what position did you hold when you led this change? What important situational factors were present?  For example, why was the unit underperforming? Did it lack strong leadership? Whatever the context or situation, describe it here.
  • Explain the challenge.
    What specific challenges did you encounter when overhauling the organization? For example, did staff resist your efforts? Did a lack of funding constrain your initiatives? Make sure the reader understands the challenge you were up against, so you can next explain how you overcame the challenge.
  • Describe your actions.
    What specific actions did you take to overcome the challenge and accomplish the task? For example, if the challenge was a resistant staff and you effectively persuaded them to follow your leadership, this is the place to showcase your talent.
  • Present the outcome.
    What specific results did you achieve? How can you demonstrate that you turned around the organization? Did staff complete employee satisfaction surveys that demonstrated an increase in morale? Did the organization meet performance targets that it had failed to meet in the past? Did you get an award for your actions?Whenever possible, quantify your results. Further, as available, incorporate quotations or comments that your peers or supervisors mentioned about your success.

When you have finished this first accomplishment, select another example (or two) and go through the same steps. Be sure to choose examples that highlight your skills differently. Perhaps you led an organization to adopt a new, more efficient way of working. Or, you might have led an organization to embrace a new philosophical change.

This approach represents a combination of the CCAR and STAR methods of writing, both of which are commonly used in preparing narratives for Federal government applications. These methods emphasize context, situations, challenges, actions, and results. Both are effective in highlighting your accomplishments and expertise.

Bottom Line

Given the importance of ECQs, you may wish to invest in the services of a professional federal résumé writer. While you will still need to spend considerable time developing input for the writer, you will have the expertise and assistance of a specialist skilled in preparing these narratives. You can re-use the ECQs for other SES applications since they are standard essays, making the financial investment worthwhile. If you decide to prepare them on your own, at a minimum, invite a trusted colleague or friend to critique your responses.


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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How to Choose a Professional Email Address https://www.job-hunt.org/professional-email-address/ Tue, 11 May 2021 17:14:38 +0000 https://jobhunt.fj-dev.com/usajobs-email-mistakes/ Here's how to avoid having an inappropriate email address that can damage your opportunity at a federal government job.

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Your email address is part of your brand and your professional identity.

Is your email address cryptic like some vanity license plates?

What goes through your mind when you drive behind a car with a license plate that says HVABEER? SXYBLND?

I am not against vanity license plates. They are fun! I have one as well! Deciphering them can be a great pastime, especially on long car rides or in traffic jams.

Bumper stickers and T-shirts with slogans are other great options for personal expression.

However, unprofessional or unbranded email addresses are not a great way for job seekers to make a positive impression on a potential employer.

What Impression Does Your Email Address Create?

Do you want to be at the TOP of the employer’s mind –Top Of Mind Awareness (TOMA), or is your résumé and other marketing materials in a coma?

You want to make it as easy as possible for the employer to associate you with what you do!

What do you think about the email address IHearVoices@gmail.com for a nurse in a mental health facility? Some may find it comical, but do you think a prospective employer would find it funny? Or, would they question your professionalism?

What do you think about soccermom@verizon.net or coolguy@cox.net? How about jim6932@yahoo.com or jennyandjim4ever@gmail.com? Or maybe jonesfamily@att.net? These are not cryptic or unprofessional, but will they associate a name that is easily remembered with the job seeker in each case? No!

These are common examples of emails that are not effective in creating that TOMA that will help the employers, recruiters, and other hiring professionals connect you to the job you are vying for at the moment!

Professional Email Address Examples and Ideas

For job seekers, the answer is simple…use your name! If your name is Mary Jane Smith, you might choose maryjsmith@gmail.com. If it is not available, try variations that include your first and last name.

If you have a common name, you could associate your name with your profession or the position you are targeting like this: MaryJSmithArchitect@whatever.com.

Tips for Choosing a Professional Email Address

Think about how your email address represents you. Put yourself in the position of a potential employer reviewing information of a job candidate.

Follow this advice when choosing an email address for your job search:

  • Your email address should not be suggestive, flirtatious, generic, silly, or funny.
  • It should be professional and easy to remember and create awareness.
  • It should include your name, preferably first name and last name.
  • It should be a personal email address, not one shared with a spouse or family.
  • Try not to use numbers or underscores.In particular, avoid including the year of your birth. It’s very easy to guess the probable age of Mary.Jane.Smith79@whatever.com.
  • If you cannot obtain your email at a “leading” email service such as Gmail, try your name at another email service so you can use your first name and last name.
  • Make it easy for prospective employers to find “‘you” in their inboxes.

Remember that anytime you give your email address to anyone, that person becomes a member of your professional network. From your fitness instructor who sends you class schedules to the parent of your son’s friend from school, your email address is representing you.

I know I wrote earlier not to use numbers. Depending on what you choose, numbers could be construed as the year you were born, or your age. Do not give them a reason to wonder what the number might mean.

Or, if you must include a number, use a telephone Area Code (for your current or your target location) or Zip Code (again, current or target).

I recommend you have a separate email for job search purposes only. Have one email that you use for all your job search communication. If you knew Mary personally and you knew that she loves baseball, ilovebaseball@example.com could be a personal email address!

Bottom Line on Choosing a Professional Email Address

Make it easy for the hiring professionals to find you and remember you. Make it easy for them to connect your email with your application or resume. Keep this in mind — How do you want to be branded in the eyes of a potential employer?

More Tips for Your Job Search


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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How to Use USAJOBS Saved Searches for a Smarter Federal Government Job Search https://www.job-hunt.org/usajobs-saved-searches/ Tue, 11 May 2021 17:14:38 +0000 https://jobhunt.fj-dev.com/usajobs-saved-searches/ Federal Job Search Expert Camille Carboneau Roberts sets out the step-by-step process for using the

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You have probably heard that if you are unemployed, getting a job becomes your job and you should be in full job-search mode 40 hours a week. It is true. Your new job is now working to land a paying job. There are numerous successful strategies.

The USAJOBS “Saved Searches” feature helps you identify jobs in your area of interest. After you set up the specific search criteria, the Saved Searches feature will automatically find and retrieve available jobs based on your specific search criteria. When it finds a position that matches your requirements, you can set it to notify you via email.

With the thousands of jobs posted on USAJOBS.gov, this feature is critical for helping you narrow your search results in a timely fashion.

USAJOBS Saved Search Setup

You must have a USAJOBS.gov account to create a Saved Search, so if you do not have one, visit USAJOBS.gov, and use the option to Create your account now. Then, follow the instructions below to set up your Saved Searches.

Starting Saved Search

To create your first USAJOBS Saved Search:

  1. Click the Sign In link at the top of the USAJOBS home page, and log in to your account.
  2. Click Search in the upper right corner of the screen.
  3. Next, type in a keyword, such as “analyst” and/or a location where you’d like to work, such as “Vermont.”
  4. Click Search.
  5. Then, click Save Current Search on the left side of the screen.
  6. At this point, you have the option of narrowing your search by adding criteria for keywords, job title, salary or pay grade, occupational series or job category, location, agency, posting options, and additional search options such as type of work, work schedule and more.NOTE: Be careful what you choose in this last step. Few criteria will give you a wide, broad search of job postings (maybe too broad). Too many criteria may narrow your options to situations where you never see any relevant job postings. The key is balance.
  7. Next, scroll down.
  8. Saved Searches must be named to be saved. Be sure to give each of your Saved Searches a unique name that will help you remember what it is about, such as Program Analyst, Budget Analyst, Regional Search – DC area, 2210 Series, or whatever is appropriate for you.
  9. Determine how often notifications of new opportunities posted on the USAJOBS site will be sent to you by choosing the option you want from the bottom of the page. Options are daily, weekly, or monthly. NOTE: Selecting the Daily delivery option gives you ample time to prepare your application. Less frequent notifications may cause you to miss that perfect job opportunity since job posting deadlines can be very short. Some postings are open only a few days.
  10. Click Save Search to save your search. Selecting Save and Run will save the search and then immediately run the query, taking you to a window of search results when the search has been completed.

Create a variety of searches to match your skills, education, job title interests, and/or geographic region where you would like to work. USAJOBS will let you create up to 10.

Adding Saved Searches

Once you have created your first Saved Search, the process changes just a bit. To add a new Saved Search or modify an existing one, follow these steps:

  1. Click your name at the top of your screen. Then, click Home.
  2. Click Saved Searches on the right. This is the page where the Saved Searches are manage, once at least one has been established. You can add new searches, delete old searches, and edit existing searches from this page.
  3. Expand an existing Saved Search by clicking the (+) next to the Saved Search.
  4. Click Edit to modify the Saved Search.
  5. Click Duplicate to create an additional saved search with different criteria.

Remember that new searches will need to be named and saved.

Customize Your Resume to the Opportunity

When you find a position that meets your criteria, be sure to submit a customized resume.

One size does not fit all! Generic resumes equal generic results.

Customizing your resume takes time, but it will definitely pay off if it is done right. Since the Saved Searches feature will reduce the time you spend job searching, redirect the time saved to preparing a solid, tailored resume for each position identified in your area of interest.

For More Information:


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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Using USAJOBS.gov to Find a Government Job https://www.job-hunt.org/using-usajobs/ Tue, 11 May 2021 17:14:38 +0000 https://jobhunt.fj-dev.com/using-usajobs/ USAjobs.gov is a centralized resource from the US Federal Government containing many Federal Government Job Postings.

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Are you considering a job with the Federal government? Federal government employment offers stability, competitive pay, and excellent benefits.

USAJOBS.gov is the primary web site for Federal job announcements located in the United States and around the world. While it does not contain every job announcement from each agency, it is an excellent place to begin.

Job announcements can also be found on the agency-specific websites. It is a good idea to search each individual agency web site for positions that may not be listed on USAJOBS.gov.

Once you register on USAJOBS.gov (and it is FREE), you can post up to five versions of your resume. This will give you flexibility in applying for different positions and aligning your resume with each job announcement.

“Aligning” Your Resume to the Job Requirements

Yes, you really need to align your résumé and customize your focus in order to have successful results.

Aligning does not mean embellishing. Aligning in this case means that assuming you have the knowledge, skills, and abilities required to perform the duties of the job, it is critical that you use the same verbiage as written in the announcement then paralleling your knowledge, skills, and abilities within your résumé.

If the announcement states that you must have C++, JAVA, PHP, PL/SQL or Microsoft ASP/.NET, and you have C or Visual Basic programming, more than likely you will not qualify for the position and you should look for something that better matches your skills, education, and expertise.

Likewise, if you do possess C++, JAVA, PHP, PL/SQL or Microsoft ASP/.NET and the announcement states C++ as the only requirements, you could be overqualified.

Let USAJOBS.gov Work for You!

Job Search Agent

The USAJOBS.gov job search agent allows you to create up to five versions of your resume. You can set up conditions on job location, job category, occupational series, agency, keywords, job titles, and salary range that match your specifications.

Once it is set up, you will receive notifications via email that match your criteria. Be sure to utilize these features to take advantage of the database of job announcements, and act quickly once you do find an announcement that interests you.

  • If the initial search does not return the types of positions you are seeking, try doing a geographical search to find out what positions are available in your region.
  • Become familiar with the job titles. Read through announcements to get an idea of the duties and qualifications. Try using a different combination of search terms that are used in the job announcements that catch your interest.
  • In addition to location adjustments, the search agent can be changed to the desired salary, GS (salary) level, or the categorical search can be eliminated to find the latest list of job announcements. This will refocus the search without sacrificing particular criteria.
  • Once these areas have been specified, click on search to sort any job announcements that are matches.

You can have up to 10 possible agents set up with your profile. I recommend you use as many combinations as possible so you can achieve successful results, quickly.

Responding to Alerts

When you get the alert/email from the job search agent, it is critical that you read the announcement thoroughly. Note the deadline and be sure to get all of your materials in, preferably two days ahead of time so you have plenty of time to get confirmation and to allow for any system errors.

You will need to allow one to two hours to post one Federal resume online, depending on your resume length, computer skills, and Internet access. You should have your Federal résumé ready to apply to the position.

Your Applications

USAJOBS.gov also tracks your USAJOBS.gov application history. It is important to remember that this system does not track your applications through each specific agency site. It only tracks the applications submitted through USAJOBS.

You will need to contact the agency to verify receipt of your application.

Each record of application you submit will be deleted 18 months after the initial application date, so be sure to keep a copy of your applications, perhaps by copying and pasting into a Word file and saving.

USAJOBS allows you to upload five attachments such as your transcripts, DD-214, SF-15, SF-50 or other types of documents.

USAJOBS Portfolio

The USAJOBS.gov portfolio is where you enter your contact information, set up your username and password, enter your citizenship and veteran’s preference.

Your portfolio and account are tied to your social security number and email address.

NOTE: If you forget your password, it is difficult to set up a new account because your email is connected to your social security number…so write down your password and keep it in a safe place. It can take up to 24-48 hours during normal business hours to get confirmation of your password and/or create a new account.

To Land the Job

It is very important that you follow the directions as stated in the announcement:

  • If they do not ask for a cover letter, do not submit one.
  • If they ask for transcripts, you must submit them.

You must be sure to “cross all the T’s and dot all the I’s” when it comes to Federal applications.

If you can follow directions, provide a readable, keyword-optimized Federal résumé, interview well, and provide solutions, you will be well on your way to a Federal job.

Remember when there is a job posted, there is a need for someone to provide a solution, to find a way to save money or resources, manage a group of people, complete projects, or a combination of all of these.

You must convince the employer you are that person!

Bottom Line

USAJOBS.gov is one of the most comprehensive job listings and search tools for Federal government positions. If used properly, it can save you time and truly help in finding your ideal job.


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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New Job for the New Year: How to Make It Happen https://www.job-hunt.org/new-year-new-job/ Tue, 11 May 2021 17:14:38 +0000 https://jobhunt.fj-dev.com/new-year-new-job/ Federal Job Search Expert Camille Carboneau Roberts shows how you can launch a job search for a new job in the New Year.

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What is on your list of New Year’s resolutions? More exercise? A healthier diet? Learning a foreign language? Maybe your resolution for the New Year is to incorporate advice you have been given and land that dream job! If the job you have always wanted is not where you currently find yourself, perhaps now is the time to pursue it.

If you need some convincing, here are three good reasons to hunt for your dream job now.

  1. It is the beginning of a new year. It is one of the easiest times of the year to motivate yourself to do something new and different. People everywhere are vowing fresh starts—you will be in good company as you embark on a new chapter.
  2. Chances are, you have had a good holiday season, feel invigorated, and have fresh energy to apply to a job search.
  3. Many employers put hiring on hold as they navigated the holiday season and are now ready to fill vacant positions.

If you find yourself freshly motivated, a proactive plan is the next step! At the great risk of sounding cliché, start by putting one foot in front of the other.

Make it a goal to complete the following steps within six weeks or less.

  • Weeks 1-2Refresh or update your resume. Get it out, dust it off, and make it better. Find a career professional to help you. Be sure to create a different value section for each job announcement—one résumé does NOT fit all.A resume tailored for a specific job posting will bring better results than a generic one. Take the time to customize it to fit the position.
  • Weeks 3-4  — Join social and professional networks, build your network, then, leverage your network. This will take longer than two weeks, but if you do not already have a network, now is the time to build yours. Networking is one of the most important parts of a job search.Create a LinkedIn profile, use Facebook, BeKnown, BranchOut, and Twitter. If you are not comfortable using social media to network, you may need to leave your comfort zone. Check out Social Media and Job Search to learn more about social media and job searching.
  • Weeks 5-6Find three positions you would love to have (for which you are qualified) and submit a stellar application package for each. You will need a strong cover letter, a professional, compelling resume, and timely follow-up letter.

Getting started is often the hardest part. Complete these steps within the first six weeks of the New Year and you will have hit the ground running on your job search.

Diligently network and persistently apply to job announcements.

Make some cold calls to organizations where you would like to work. Introduce yourself and ask if there are any openings. Keep your name at the top of the hiring manager’s mind.

Remember to be patient—the average job search is eight months. If you need a job sooner than that, you must pull out all the stops and learn aggressive and assertive job searching. Hire a career guide to help you accelerate the process.

There are a lot of strategies to try. If one does not work, keep trying! Don’t give up!

Bottom Line

The sooner you start pursuing in earnest your dream job, the sooner you will have it! Motivate yourself this New Year to land the job you have always hoped to have. Why wait? Make the first weeks (or months) of the New Year count!

More Articles About Holiday Job Search:

More Holiday Job Search Tips

Check out our $0.99 Kindle book, New Year, New Job! Or grab the FREE PDF version. This ebook contains 100+ tips from Job-Hunt’s Experts, networking and job search tips that will help you all year around, and you don’t need a Kindle to read it.


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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What Is a KSA? https://www.job-hunt.org/what-is-a-ksa/ Tue, 11 May 2021 17:14:37 +0000 https://jobhunt.fj-dev.com/what-is-a-ksa/ Federal Job Search Expert Camille Carboneau Roberts helps federal job seekers understand the Federal KSA requirement.

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You are applying for a job with the Federal government and you have noticed in the Qualifications and Evaluations section of the vacancy announcement on www.usajobs.gov that you will be evaluated on your Knowledge, Skills, and Abilities, aka KSAs.

You may have just spent hours perfecting your resume and now you are wondering why you cannot just submit the federal résumé. What exactly are KSAs, what purpose do they serve, what do you write about, and how do you write one?

KSA = Knowledge, Skills, and Abilities

A KSA is a narrative statement describing your knowledge, skills, and abilities in a specific job-related topic that is relevant to the position you are applying for.

When you apply for a job with the Federal government, hiring officials want to know specifically, and to what extent, your knowledge, skills, and abilities are so they can perform critical aspects of the job they are seeking to fill. The narratives help to further evaluate your qualifications and suitability beyond the résumé.

Think of the KSAs (narratives) as a mini-interview on paper, or electronically.

For example, a job announcement for a Program Analyst may outline responsibilities that require the applicant to gather, analyze, and present complex information. To help evaluate the abilities of the applicant in this regard, the applicant will be required to submit a written statement describing in detail his/her knowledge, skill, and ability to gather, analyze, and present information as part of the application process.

Federal job announcements may include up to six or more KSAs, requiring the applicant to submit a separate narrative statement for each.

How Are KSAs Used?

Federal hiring officials will decide whether or not to interview you based, in part, on your KSA narratives. Your résumé, KSA responses, and any other required information will be considered as an entire package that is used to make the decision whether or not to contact you for an interview.

Accordingly, you should prepare thoughtful narratives that succinctly, yet comprehensively, describe your range of capabilities, how you acquired those abilities, and how you have used them in prior employment.

A KSA by Any Other Name Is Still a KSA

Some job announcements do not require KSAs per se, particularly jobs at the Senior Executive Service (SES) level. Rather, you will see requirements for Executive Core Qualifications, Professional Technical Qualifications, Mandatory Technical Qualifications. At other levels, you will see a requirement for responses to online questionnaires that include essays.

Essays, KSAs, MTQs, PTQs, TQs—they are all the same—hiring officials are expecting written statements that demonstrate the level of your knowledge, skills, and abilities to perform critical and key aspects of the job. At the SES level, Executive Core Qualifications need to be very detailed leadership narratives and are generally expected to be longer than the other types of narrative statements because of the specific detail that is expected for leaders in the Senior Executive Service level in Federal government.

How Do I Prepare KSAs?

Now that you know what KSAs (narratives) are and their purpose, you might be asking how they are used, and how important they are in the application process, and how to write them. This article is not all inclusive of a how-to session on writing narratives, but it will give you a good idea of framework, content, and the time that needs to go into preparing effective narratives. You will want to prepare for the narratives just like you would prepare for the interview.

The KSAs (narratives) are essentially a pre-screening interview, only electronically, or on paper.

The first question that usually comes to mind is length

How long should each KSA be? Occasionally, the job announcement will place a limitation on length. This obviously eliminates the guesswork.

If no constraints are given, strive to prepare a full page for each KSA. If you simply cannot fill up a page with quality information, it is fine if it is shorter, but make it quality information with as much relevant detail as possible.

If you need more than one page to thoroughly communicate your strengths, by all means continue writing. Sometimes it is possible that you could have much more to write about for one KSA and not another.

However, keep in mind that hiring officials are reviewing a large quantity of applications and they will appreciate receiving a well-written, compelling, one-page narrative for each KSA requirement.

In short, there is no magic answer, unless the announcement limits you. Focus on being concise and thorough, with a one-page vision. If you have one KSA that is not as strong as another and you can only write half a page, then perhaps the longer KSA may or may not make up for the shorter KSA.

If you find that you can only demonstrate experiences to write a paragraph for each KSA, it might be better to find an announcement that is better suited to your abilities.

Can I use bullets points to write the KSAs (narratives)?

A short, one-word answer will suffice here: No.

KSAs need to be written as narratives that tell a “story” about your knowledge, skills, and abilities to perform the job, i.e., experience and education.

What is the best way to present my story?

Everyone has a story to tell. The best way to present your story is to select one or two specific accomplishments and elaborate on them.

More on What Is a KSA?


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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10 Federal Job Search Mistakes – Part One (First 5) https://www.job-hunt.org/10-federal-job-search-mistakes-part-1/ Tue, 11 May 2021 17:14:37 +0000 https://jobhunt.fj-dev.com/10-federal-job-search-mistakes-part-1/ Camille Carboneau Roberts describes the first 5 of the 10 most common mistakes stopping job seekers from getting a federal job.

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This is Part One of the Ten Most Common Federal Job Search Mistakes.

Mistake # 1. Using a private sector resume instead of a federal resume.

When someone tells me they have been applying for federal government positions on www.USAJOBS.gov for any length of time with no luck, typically, the biggest mistake they have made is using a private sector resume instead of a federal resume.

What is the difference? A private sector resume does not contain the detail required to “qualify” for a federal position. Some of the detail that is required for a federal resume includes:

Social Security Number
Supervisor’s Names
Supervisor’s Phone Numbers
Starting and Ending Salary
Employer Addresses
GPA
Related Coursework
Professional Memberships
Volunteer Service
Publications

It is important to read each vacancy announcement thoroughly and follow the instructions in the “How to Apply” section very carefully.

Mistake # 2. Not providing narratives, or not providing narratives that demonstrate knowledge, skills, and abilities.

Narratives are equally as important in the hiring process as the federal resume.

Think of the narratives as a mini-interview…on paper. This is your opportunity to demonstrate your talents as related to the narratives.

Narratives, also known as KSAs (Knowledge, Skills, and Abilities), or Mandatory Assessment Factors (MAFs), Executive Core Qualifications (ECQs), Professional Technical Qualifications (PTQs), and Technical Qualifications (TQs), and there are even others, but essentially they are all narratives that must be submitted.

Narratives must tell a story about your experiences that relate to the position.

I recommend a combination of the STAR and CCAR methods of writing to capture the attention of the reader:

  • STAR stands for Situation, Task, Action, Result.
  • CCAR stands for Content, Challenge, Action, Result.

Think of a situation and describe it. Then, think of a task you were given, the challenges, then the action(s) you took, and finally describe the results.

If you do not feel comfortable writing the narratives, it is a good idea to find a Certified Federal resume Writer/Coach (CFRW/C) to help you through the process. Once you go through the cycle of doing a “set” of narratives with an experienced CFRW writer, you will have a good understanding of what needs to be done, and more than likely, can repurpose the narratives yourself for other announcements, if necessary.

Mistake # 3. Missing the opportunity to sell yourself.

A resume is marketing tool, not an autobiography. It is critical that you tell the employer what you can do, not what you want to do.

Clearly, writing a vague “Objective” at the top of the resume does not sell you to the employer. Instead, refer back to the announcement to identify keywords and requirements, then incorporate them into a ‘selling’ section at the top of the resume if you are preparing a paper version of the resume. Some agencies still prefer the paper method of applying, rather than online.

If you are applying online in one of the resume builders such as on www.usajobs.gov, you will want to put your ‘selling’ sections into the “Additional Information” block at the end of the builder. When I review federal resumes that are not getting interviews, 95% of the time, this area is blank. Take advantage of this block of information to sell yourself!

Mistake # 4. Not being qualified for the position.

Again, it is critical that you read the announcement thoroughly, especially the “Qualifications and Evaluations” tab.

Lately, I have observed people applying for positions based on salary alone. If the position states you must have a Bachelor of Science degree in Engineering, with five years of experience, then qualifying on education alone disqualifies you from this particular position.

There are many positions available where you can qualify on education alone, in which case, your transcripts are required. Be sure to order your transcripts so they can be processed ahead of time and you can submit them when necessary. It can take up to six weeks to get an official copy of your transcripts from a college or university.

Another way to know if you qualify for the position is to read through the “Duties” tab on the announcement. There are golden nuggets of information in this section that can also be used in the selling sections of the resume. If you can perform the duties, be sure to incorporate those into your resume.

What you write on your resume will be verified so it is critical to demonstrate your experiences accurately.

Mistake # 5. Applying for everything, and not targeting the audience on the resume.

More than ever, there is a lot of competition among job seekers. If you have a ‘generic’ resume you will get generic results. In order to get the job, it is critical to focus your job search and your resume. You do not want to make the reader have to guess what you are applying for. Make it clear and demonstrate ‘how’ you qualify.

The audience is the reader. In the case of many government positions, your resume will be submitted via the online builder so the first ‘audience’ is the machine scanner. Essentially, the scanner uses keywords and requirements from the announcement to sort your resume to the next audience, which is someone in Human Resources who qualifies you according to the announcement. This person determines the resumes that will be selected to forward to the hiring official.

The hiring official along with someone in Human Resources determines who will be interviewed. Your resume needs to demonstrate why you are the best candidate for the position by utilizing requirements, keywords, and qualifications from the announcement, without embellishment.

Do not ever stretch the truth about what you have done on a resume. Eventually, it will be discovered and you could be terminated, as well as sued.

 If you are unsure what you are qualified for, read through the “Duties” and “Qualifications and Evaluations” tabs on the vacancy announcement. If you are unsure how your private sector experience or military experience transfers to a government position, you may want to engage the help of a professional. You could call or email the contact on the announcement, or attend a government job fair, or speak with an experienced Certified Federal Resume Writer/Coach.

For 6 thru 10 plus a Bonus: Part Two – Federal Job Search Mistakes


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

The post 10 Federal Job Search Mistakes – Part One (First 5) appeared first on Job-Hunt.

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What Is a KSA? (continued) https://www.job-hunt.org/what-is-a-ksa-p2/ Tue, 11 May 2021 17:14:37 +0000 https://jobhunt.fj-dev.com/what-is-a-ksa-p2/ Federal Job Search Expert Camille Carboneau Roberts continues her explanation of the Federal KSA requirement.

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Applying for a Federal Government job, you will be evaluated on your Knowledge, Skills, and Abilities, aka KSAs.

What is the best way to present my story?

Everyone has a story to tell. The best way to present your story is to select one or two specific accomplishments and elaborate on them.

Whether you choose one or two will depend on how many stories it takes to achieve one full page.

For example, perhaps the job posting includes a KSA regarding your ability to communicate orally. Let’s say that you prepared and delivered an important briefing to a senior manager at your organization last year that served as the means for deciding whether to fund a particular new program. That would be an excellent story to tell.

Prepare your story in this way:

  • Start with a broad summary of your range of skills.

    Begin your response by describing the range of skills you possess in this area and how you have applied them. You might explain that you have a reputation as an excellent communicator and that you have frequently delivered briefings and presentations for staff and managers at all levels of the organization. Briefly mention the various ways in which you have applied your oral communication skills and abilities.

  • Describe the context or situation.

    Then, get specific and discuss last year’s oral briefing. Where were you working and what position did you hold when you prepared and delivered this briefing? What important situational factors were present?  For example, was the organization undergoing major budget cuts? Was new legislation passed that required implementation of this new program? Were other programs competing with this one, making it a challenge to acquire approval? Whatever the context or situation, describe it here.

  • Explain the challenge.

    What specific challenges did you encounter when you were preparing and delivering this briefing? For example, was the senior manager biased against the program, requiring a high-intensity sales-pitch? Was the decision maker new to the organization, making him unfamiliar with the strong need to approve this program? Make sure the reader understands the challenge you were up against, so you can next explain how you overcame the challenge.

  • Describe your actions.

    What specific actions did you take to overcome the challenge and accomplish the task? For example, if the challenge was a senior manager who did not fully understand the importance of this new program, and you invested great time and effort in presenting a highly compelling case to educate him, this is the place to showcase your talent.

  • What was the result?

    This is where you describe the outcome of your efforts. In this scenario, if the senior manager approved the program because of your stellar briefing, brag about it here. Follow up by describing the benefits gained by the organization or the public or customers because the new program was adopted. Did you get an award for your actions?

    Whenever possible, quantify your results. For example, if this new program reduced paperwork requirements for organization personnel, you would want to quantify the number of hours of personnel time that was saved on an annual basis. Then, translate the reduction in staff hours to a commensurate dollar figure. Perhaps even use quotations or comments that your peers or supervisors mentioned about the success of the task.

Depending on the length and quality of your response, you may wish to provide a second specific example of your knowledge, skill, and ability to communicate orally. If your response is strong and convincing, move on to the next KSA.

Remember to prepare a separate narrative statement for each KSA. Even if they appear similar, it is best not to combine them. Try to think of different examples to demonstrate your broad knowledge.

You may have heard of the CCAR, CAR, and STAR methods of writing. I use a combination of CCAR and STAR to extract as much information from your experiences as possible to demonstrate your abilities and set you apart from the competition.

Given the importance of KSAs, you may wish to invest in the services of a professional federal résumé writer. If you plan to apply for several similar types of jobs, the KSAs for the various positions might be similar, allowing you to use your responses for more than one application.

A strong set of KSAs can be the deciding factor on whether or not you get called for an interview. If you prepare them on your own, at a minimum, ask a trusted colleague or friend to critique your responses before you submit them and be sure to follow the guidelines of the announcement precisely. Ensure the experiences are relevant to the KSA or narrative and do not be shy in telling your story.

Bottom Line

The narratives are your initial opportunity to get your foot in the door for the interview where you can then expand on your narratives and convince the hiring officials you are the right person for the job. Everyone has a story to tell—tell yours. Best of luck to you in writing your narratives!

Back to page 1 on What Is a KSA?


Camille Carboneau RobertsAbout the author…

Job-Hunt’s Federal Job Search Expert, Camille Carboneau Roberts, established CC Career Services in 1989 to provide total career management services to help clients land jobs faster. Expert services include federal resumes, private sector resumes, military-to-federal resumes, and social media resumes and profiles. Contact Camille via email at Camille@ccCareerServices.com, through LinkedIn, Twitter (@CamilleRoberts), or Facebook (CC Career Services).
More about this author

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